Frequently Asked Questions
Getting Started
WELL AI Decision Support is compatible with a wide range of EMR systems. It is EMR-agnostic and currently integrates with over 15 different platforms.
WELL AI Decision Support is trusted by primary care physicians and various specialists, supporting millions of unique patients across Canada.
Rare diseases are more common than many realize. With over 7,000 known rare diseases affecting more than 300 million people worldwide – approximately 1 in 12 Canadians – every physician in Canada has likely encountered a rare diseases patient, whether they recognize it or not. Identifying these conditions is challenging, as they are often misdiagnosed or mistaken for other illnesses. On average, it takes 7.6 years for a rare disease patient to receive a diagnosis, typically after 2-3 misdiagnoses. WELL AI Decision Support equips primary care physicians with the tools to confidently identify rare disease patients and optimize their care pathways.
Absolutely not! The future of healthcare is a partnership between human expertise and AI capabilities. While AI is exceptional at analyzing data and detecting patterns, physicians are indispensable for building trust, demonstrating empathy, and managing the complexities of patient care. That’s why we see our platform as an extension of a physician’s expertise. By combining human intuition with AI’s computational power, we can enhance clinical decision-making and improve patient outcomes. This collaborative approach defines the future of medicine, and WELL AI Decision Support is built with this vision in mind.
WELL AI Decision Support’s platform utilizes validated algorithms to identify over 100 rare, complex, and chronic conditions. This number is continuously increasing as we expand our database and improve our algorithms.
WELL AI Decision Support offers in-depth clinical support through a team of non-practicing MDs who provide education to physicians on specific conditions and the latest algorithms. These MDs conduct regular clinical reviews for patients identified as being at risk, helping to determine the most appropriate next steps in care.
WELL AI Decision Support is powered by Khure Health, a healthcare technology company focused on helping physicians manage complex and rare diseases. Khure Health provides the platform for setting up and managing your WELL AI Decision Support account, while the WELL Health AI team is here to support you with any questions and ensure you get the most from our solution.
Pricing
No, our program is free for physicians.
Algorithm
The development of our rules-based/heuristic algorithm begins with a clear definition of the target care gap or patient type. Our medical team then creates a draft clinical logic for the condition or disease, focusing on the approach to identify the target care gap or patient type. This is done by analyzing both structured clinical data from the EMR—such as diagnostic codes, medications, laboratory values, etc.—and unstructured data, including patient history, physician notes, symptoms, and reports. We ensure alignment with Canadian guidelines when available or use the best current literature. The algorithm can also capture data recency, symptom frequency, and patterns, which are incorporated into the logic and coding. This draft logic is then reviewed by our practicing physician advisors.
Our team of data scientists and AI engineers codes the algorithm, utilizing machine learning and natural language processing techniques. The algorithm is tested using our deidentified test patient database, and the results are analyzed. For more complex machine learning algorithms trained on diagnosed patients, validation is done by testing the algorithm in diagnosis-naïve datasets to assess its accuracy, specificity, sensitivity, and positive predictive value.
Once the algorithm passes validation, it is deployed on our platform.
AI performance depends heavily on the quality and diversity of the data it’s trained on. A key strategy to minimize bias is training on large, diverse datasets that reflect the population being served. WELL Health’s nationwide network of healthcare providers is a major advantage in this regard. As Canada’s largest non-public healthcare provider, we operate across a diverse range of practices, giving us access to one of the world’s largest healthcare datasets. Additionally, our providers actively contribute to the development of our technology by offering valuable clinical feedback and supervision, ensuring continuous optimization and improvement of our AI systems.
Using WELL AI Decision Support
The WELL AI Decision Support dashboard simplifies the process for physicians. Once a patient is identified, you only need to determine if a referral is appropriate, and we handle the rest. We integrate referral forms directly into your EMR, allowing them to be prefilled and faxed to the relevant specialist. Referrals are sent directly from you to the specialist. If additional lab tests are needed for further confirmation, we are here to assist you in identifying the necessary steps and ordering the specific tests.
Physicians are expected to stay informed about the latest medical knowledge and guidelines, but the vast amount of information can make it difficult to identify all potential risks for each patient. WELL AI Decision Support’s platform uses data from physicians’ EMRs, combined with current medical literature, to proactively flag potential risks and areas for improved care. These liabilities are already present, and by utilizing our technology, physicians can enhance their clinical support, ensuring they take appropriate action in line with the latest evidence-based guidelines, potentially reducing their liability.
Security
At WELL AI Decision Support, safeguarding the security and privacy of our customers’ data, including patient information, is a top priority. We fully comply with Canadian data protection laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA). We will never share or disclose Protected Health Information (PHI) to any third party. Additionally, we conduct regular Privacy Impact Assessments to assess the privacy risks of our activities and ensure our practices are in line with privacy regulations.
To further reinforce our commitment to privacy, we establish Physician Agreements with each of our physicians, clearly outlining our privacy practices and the procedures we follow.
WELL AI Decision Support places a high priority on the security of its technology and has put in place strong measures to protect patient data. These include advanced encryption, multi-factor authentication, 24/7 monitoring, and the security infrastructure provided by our cloud partner, Medstack. We also perform regular Third-Party Threat Risk Assessments and Penetration Tests to identify and address any potential vulnerabilities, ensuring the continuous security of our platform.
Our privacy policy can be found here https://decisionsupport.wellhealth.ai/privacy-policy/.
Under PHIPA, physicians have the discretion to use data and technologies that they believe will support them in providing appropriate care. While AI and data analytics are newer tools, they are similar to the adoption of electronic medical records (EMRs) in clinical practice management and improvement. Our technology is designed to enhance patient care through digital means, specifically by analyzing EMRs to identify potential rare, chronic, and complex diseases. While physicians can perform this analysis manually, our automated platform streamlines the process and helps deepen their understanding of relevant diagnostic indicators.
Physicians, who have the legal authority to analyze patient data for improving care, may delegate this task to an agent, especially if the agent offers specialized expertise or technology that can deliver more effective results. Many physicians choose to inform their patients when additional testing is recommended.
WELL AI Decision Support’s role in service delivery is governed by the Personal Health Information Protection Act (PHIPA), which outlines the “agent” relationship between healthcare custodians and third parties regarding the sharing of Personal Health Information (PHI). As WELL AI Decision Support supports the “planning or delivery of programs and services,” we meet the criteria defined in PHIPA, similar to other third-party services healthcare providers may engage with (such as IT companies or janitorial staff).
Yes. We have comprehensive Policies and Procedures in place.
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Let us show you how to efficiently and cost-effectively streamline your documentation, reduce administrative tasks, and give you more time to care for your patients.
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Ready to stop typing and get precious hours back in your day?
Let us show you how to efficiently and cost-effectively streamline your documentation, reduce administrative tasks, and give you more time to care for your patients.
Get started today with a no-risk, no-obligation trial.
